General Information
You may contact Asian Sun during normal business hours at 330-650-6333
Membership Questions
So that our billing department at ABC Fitness can best serve you, please submit all billing questions to customercare@abcfitness.com or call 1-888-827-9262
Please be sure to include the following:
• Name of Student
• Account Number
• The email address you are sending from MUST match the email address that you enrolled with.
If you do not know your account number or have any other questions, please call 1-888-827-9262 and they can assist you.
An auto-reply email will be sent upon receipt of your e-mail; if you do not receive this auto reply within one hour, then ABC Customer Care has not received your e-mail request. Please verify the e-mail address, resend your request and confirm receipt of the auto reply e-mail.
Freeze and cancellation requests are only taken in writing.
We are unable to freeze retroactively, so any submission for freeze will be from today’s date.
When freezing a membership, you must include the start date and end date of your freeze. This must be done 7 days before the start of your freeze.
Please understand that when you freeze your membership, since you are not an active student, you will not be permitted to attend belt testing or tournaments.
Please freeze your membership according to your billing date – for example if your payment is due on January 7th, and you want to freeze for one month, you’d be freezing from January 7th until February 6th.